Techniques of decision making

Types of decisions	Traditional techniques	Modern techniques
Programmed: routine, repetitive decisions, organization develops specific processes for handling them.	habits, knowledge & skill. clerical routine organization structure. Common expectations a system of sub goals well-defined information channels.	operations research: mathematical analysis models. Computer simulation. electronic data processing.
Non-programmed: one-shot, ill-structured, novel, policy decisions. -> handled by general problem solving processes.	Judgment, intuition & creativity. Rule of thumb Selection & training of executives.	Heuristic problem-solving techniques applied to: training human decision makers. b. Constructing heuristic computer programs.

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